Retail Community Outreach and Education Lead
Columbus, Ohio

At Public Lands you can turn your passion for the outdoors into a career. Our mission is to celebrate and protect our public lands, ensuring everyone can explore our great outdoors.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip explorers of all levels for their next adventure outdoors.

If you are ready to make a difference and take the next step in your career, apply to join our team today!

OVERVIEW:

OVERVIEW:

Event Ownership:

• Supervise the production of multiple events including but not limited to vendor events, engagement events, marketing activations, press events, private events, and explorer activations.

• Schedule regular event production meetings with departments, creating and distributing event prospectus and run of show documents to organize teams and productions.

• Partner with the Community Marketing Manager and other External vendor teams to ensure all staff are informed of event details and the potential impacts to explorer, guide and community.

• Manage multiple events simultaneously making adjustments as required to ensure event success in a fast-paced environment.

• Maintain detailed files, notes, records, and trace systems to ensure the meeting and event experience meets the guides and explorer’s expectations

• Verify space requirements set-up with the event owner and ensure that the event space needed is properly maintained and in good condition.

• Enthusiastically encourage guide and explorer participation

• Prepare promotional items and event results

• Respond to inquiries from the public, generate permits and event plans

Training Coordination:

• Facilitate classroom, small group, and on-the-job training for new hires and existing associates, representing the company in a positive and professional manner, coordinate and schedule all training for new and existing associates to accommodate the needs of departments including new hire orientation as well as any follow up training.

• Research, compile, and maintain training program records and prepare all training materials and set up training sites for various retail programs.

• Providing general L&D support including; creating and hosting sessions to boost employee engagement and professional development, and consulting with cross functional teams. Assist retail stores answer questions regarding policies and procedures. Produce and create training bulletins and memos

• Track and communicate training attendance and/or skill levels to other departments as needed.

• Work closely with vendor reps to host and facilitate on-site product training for guides on an ongoing basis to ensure best in class product knowledge/service.

• Educate both guides and explorers on ongoing access and equity initiatives to support to company’s ongoing commitment to I&D.

• Prioritize discussion and training resources that focus on environmental issues, public lands protection and opening the outdoors to all to maintain and continue development of all guides and explorers.

Customer Service:

• Serves as the ambassador for the brand by conversing with explorers, vendors and partners about our brand, mission, and product

• Interacts and relates well with diverse audiences and possesses excellent interpersonal skills

• Builds great relationships across the organization; works as one team; creates open and honest dialogue; is a calming presence

QUALIFICATIONS:

• High School Diploma or Equivalent

• 1-3 years experience in Customer Service, Events Coordinator, Training and Development